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It also reduces the \"don't make me think\" of composing these difficult messages, and helps guide both parties into a (hopefully) constructive and positive interaction.",[],{"_key":472,"_type":62,"children":473,"markDefs":494,"style":70},"2d47af7b07fd",[474,478,482,486,490],{"_key":475,"_type":66,"marks":476,"text":477},"2d47af7b07fd0",[],"The vast, overwhelming majority of users are perfectly well behaved, so it's rare to even need direct contact. But by the time we have to contact a user directly ... it's either something very, very good ... or something ",{"_key":479,"_type":66,"marks":480,"text":481},"2d47af7b07fd1",[81],"very, very bad",{"_key":483,"_type":66,"marks":484,"text":485},"2d47af7b07fd2",[],". When it happens, we try our best to keep the interaction constructive. It's not about the specific user, it's about the specific ",{"_key":487,"_type":66,"marks":488,"text":489},"2d47af7b07fd3",[81],"behavior",{"_key":491,"_type":66,"marks":492,"text":493},"2d47af7b07fd4",[],". Addressing the behavior is our only goal.",[],{"_key":496,"_type":62,"children":497,"markDefs":511,"style":70},"abf35bd99d64",[498,502,507],{"_key":499,"_type":66,"marks":500,"text":501},"abf35bd99d640",[],"We have some other exciting changes coming for moderators that are complementary to the ",{"_key":503,"_type":66,"marks":504,"text":506},"abf35bd99d641",[505],"0bda6c579e8f","improved moderator flagging",{"_key":508,"_type":66,"marks":509,"text":510},"abf35bd99d642",[]," for users -- so stay tuned.",[512],{"_key":505,"_type":96,"href":513,"reference":12},"http:\u002F\u002Fblog.stackoverflow.com\u002F2011\u002F01\u002Fimproved-flagging\u002F",{"_key":515,"_type":62,"children":516,"markDefs":521,"style":70},"c8709bd3ff69",[517],{"_key":518,"_type":66,"marks":519,"text":520},"c8709bd3ff690",[],"Good luck to all our moderator nominees. We're rooting for you, and we will keep improving the moderator experience as we go to make it as painless and easy as possible.",[],true,"2011\u002F02\u002F02",{"code":525,"language":526},"\u003Cp>First, a quick update on the Stack Exchange moderator election schedule.\u003C\u002Fp>\n\u003Cp>Ending today, so \u003Cem>get those votes in!\u003C\u002Fem>\u003C\u002Fp>\n\u003Cul>\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fserverfault.com\u002Felection\">serverfault.com\u002Felection\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fsuperuser.com\u002Felection\">superuser.com\u002Felection\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fstackoverflow.com\u002Felection\">stackoverflow.com\u002Felection\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>Ending soon:\u003C\u002Fp>\n\u003Cul>\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fprogrammers.stackexchange.com\u002Felection\">programmers.stackexchange.com\u002Felection\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fcstheory.stackexchange.com\u002Felection\">cstheory.stackexchange.com\u002Felection\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgamedev.stackexchange.com\u002Felection\">gamedev.stackexchange.com\u002Felection\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>Just started:\u003C\u002Fp>\n\u003Cul>\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fwebapps.stackexchange.com\u002Felection\">webapps.stackexchange.com\u002Felection\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Faskubuntu.com\u002Felection\">askubuntu.com\u002Felection\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fgaming.stackexchange.com\u002Felection\">gaming.stackexchange.com\u002Felection\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>Coming soon, in this order, at 3 per week:\u003C\u002Fp>\n\u003Cul>\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fwebmasters.stackexchange.com\u002Felection\">webmasters.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 7)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fcooking.stackexchange.com\u002Felection\">cooking.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 7)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fphoto.stackexchange.com\u002Felection\">photo.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 7)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fstats.stackexchange.com\u002Felection\">stats.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 14)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Ftex.stackexchange.com\u002Felection\">tex.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 14)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Fenglish.stackexchange.com\u002Felection\">english.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 14)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>\u003Ca href=\"http:\u002F\u002Funix.stackexchange.com\u002Felection\">unix.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 21)\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\u003Ca href=\"http:\u002F\u002Fapple.stackexchange.com\u002Felection\">apple.stackexchange.com\u002Felection\u003C\u002Fa> (Feb 21)\u003C\u002Fli>\n\u003C\u002Ful>\u003Cp>(as always check out \u003Ca href=\"http:\u002F\u002Fmeta.stackoverflow.com\u002Fusers\u002F150097\u002Fyi-jiang\">Yi Jiang's\u003C\u002Fa> awesome \u003Ca href=\"http:\u002F\u002Fse.awio.com\u002Felection.html\">Stack Exchange Moderator Candidate Statistics page\u003C\u002Fa> for insanely detailed election stats on any of the above.)\u003C\u002Fp>\n\u003Cp>As you can see, we have a \u003Cem>lot\u003C\u002Fem> of community moderators! That's why we've been working so hard lately on improving our moderator tooling, to make sure our new class of incoming moderators have as pleasant, polished, and smooth an experience as possible.\u003C\u002Fp>\n\u003Cp>One thing we haven't helped much with, historically, is when \u003Cstrong>serious behavior problems occur\u003C\u002Fstrong>. We encourage direct one-on-one communication to resolve serious behavior issues before they become \u003Ca href=\"http:\u002F\u002Fblog.stackoverflow.com\u002F2009\u002F04\u002Fa-day-in-the-penalty-box\u002F\">irreconcilable\u003C\u002Fa>. Unfortunately, the only way for a community moderator to do this was to email the user from his or her personal email account. Ew, right? Far from an ideal solution, but it was the only one we had... until today!\u003C\u002Fp>\n\u003Cp>To make these sensitive moderation scenarios easier, we just rolled out \u003Cstrong>on-site moderator messaging\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>\u003Cimg src=\"http:\u002F\u002Fstackoverflow.blog\u002Fwp-content\u002Fuploads\u002F2017\u002F02\u002Fmod-contact-templates.png\" alt=\"\">\u003C\u002Fp>\n\u003Cp>This accomplishes several things: \u003C\u002Fp>\n\u003Col>\u003Cli>\n\u003Cp>All moderator to user messaging is done on-site; no email is required, and it's a private communication between the user and the moderators.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>A duplicate courtesy notification email can \u003Cem>optionally\u003C\u002Fem> be sent to the user's email account. This email comes from \u003Ccode>do-not-reply@stackexchange.com\u003C\u002Fcode> (or the trilogy domain equivalent) so no personal emails are ever revealed.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>We provide a set of prefab moderator template emails which cover most of the common-ish moderator direct contact scenarios we have experienced. This provides ambient guidance on a few situations you might expect to encounter at some point.  It also reduces the \"don't make me think\" of composing these difficult messages, and helps guide both parties into a (hopefully) constructive and positive interaction.\u003C\u002Fli>\n\u003C\u002Fol>\u003Cp>The vast, overwhelming majority of users are perfectly well behaved, so it's rare to even need direct contact. But by the time we have to contact a user directly ... it's either something very, very good ... or something \u003Cem>very, very bad\u003C\u002Fem>. When it happens, we try our best to keep the interaction constructive. It's not about the specific user, it's about the specific \u003Cem>behavior\u003C\u002Fem>. Addressing the behavior is our only goal.\u003C\u002Fp>\n\u003Cp>We have some other exciting changes coming for moderators that are complementary to the \u003Ca href=\"http:\u002F\u002Fblog.stackoverflow.com\u002F2011\u002F01\u002Fimproved-flagging\u002F\">improved moderator flagging\u003C\u002Fa> for users -- so stay tuned. \u003C\u002Fp>\n\u003Cp>Good luck to all our moderator nominees. We're rooting for you, and we will keep improving the moderator experience as we go to make it as painless and easy as possible. \u003C\u002Fp>","html","2011-02-02T12:00:00.000Z",{"current":529},"moderator-messages",[531,539,544,549],{"_createdAt":532,"_id":533,"_rev":534,"_type":535,"_updatedAt":532,"slug":536,"title":538},"2023-05-23T16:43:21Z","wp-tagcat-community","9HpbCsT2tq0xwozQfkc4ih","blogTag",{"current":537},"community","Community",{"_createdAt":532,"_id":540,"_rev":534,"_type":535,"_updatedAt":532,"slug":541,"title":543},"wp-tagcat-company",{"current":542},"company","Company",{"_createdAt":532,"_id":545,"_rev":534,"_type":535,"_updatedAt":532,"slug":546,"title":548},"wp-tagcat-moderators",{"current":547},"moderators","Moderators",{"_createdAt":532,"_id":550,"_rev":534,"_type":535,"_updatedAt":532,"slug":551,"title":553},"wp-tagcat-stackexchange",{"current":552},"stackexchange","Stackexchange","Moderator Messages",[556,562,568,574],{"_id":557,"publishedAt":558,"slug":559,"sponsored":12,"title":561},"28e560af-f0aa-4d46-bd90-f435ad604aa7","2026-06-26T14:00:27.102Z",{"_type":10,"current":560},"paging-charity-how-can-engineering-leaders-avoid-becoming-bond-villains","Paging Charity! How can engineering leaders avoid becoming Bond villains?",{"_id":563,"publishedAt":564,"slug":565,"sponsored":12,"title":567},"4b22c2a3-3779-4966-93eb-5230391dbdce","2026-06-23T14:08:58.595Z",{"_type":10,"current":566},"your-ai-shipped-a-backend-that-boots-that-is-the-whole-problem","Your AI shipped a backend that boots. That is the whole problem.",{"_id":569,"publishedAt":570,"slug":571,"sponsored":12,"title":573},"5cf362e1-fe7b-45af-b69c-914731c6a052","2026-06-23T14:00:00.000Z",{"_type":10,"current":572},"the-2026-developer-survey-is-now-open-for-human-developers-only","The 2026 Developer Survey is now open (for human developers only)!",{"_id":575,"publishedAt":576,"slug":577,"sponsored":12,"title":579},"30b995f7-7cb9-4dd8-bf71-d0685940a32b","2026-06-19T14:00:00.000Z",{"_type":10,"current":578},"dispatches-from-o-reilly-from-capabilities-to-responsibilities","Dispatches from O'Reilly: From capabilities to responsibilities",{"data":581,"sourceMap":-1},{"count":582,"lastTimestamp":12},0]