[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"sanity-pYHl9102N-SddFcwFdohbYFOoaHSKrde7LXAxwGPScQ":3,"sanity-B6JbEuihpGOvcgLPFtmI9yO4IIPmoLB2TpHReCwj4l8":411},{"data":4,"sourceMap":-1},{"latestPodcast":5,"latestReleases":14,"post":39,"recent":386},[6],{"_id":7,"publishedAt":8,"slug":9,"sponsored":12,"title":13},"d81860b7-7b72-4ba5-8ad5-3b77fd9a8e9b","2026-07-14T07:40:00.000Z",{"_type":10,"current":11},"slug","your-ai-is-only-as-responsible-as-you-are",null,"Your AI is only as responsible as you are",[15,21,27,33],{"_id":16,"publishedAt":17,"slug":18,"title":20},"eb5b66eb-9410-4329-83bb-22bbff39402a","2026-04-28T13:00:00.000Z",{"_type":10,"current":19},"turn-scattered-knowledge-into-trusted-intelligence","Turning scattered knowledge into trusted intelligence: Stack Internal 2026.3",{"_id":22,"publishedAt":23,"slug":24,"title":26},"369c2401-b62e-4a37-8ff8-bf603023ecad","2026-03-02T15:03:00.988Z",{"_type":10,"current":25},"what-s-new-at-stack-overflow-march-2026","What’s new at Stack Overflow: March 2026",{"_id":28,"publishedAt":29,"slug":30,"title":32},"5e9053a4-07ea-447c-91ea-29e0b6228537","2026-02-02T15:00:00.000Z",{"_type":10,"current":31},"what-s-new-at-stack-overflow-february-2026","What’s new at Stack Overflow: February 2026",{"_id":34,"publishedAt":35,"slug":36,"title":38},"a1b538eb-a8a6-46d0-80a1-ac70ec9bb935","2026-01-05T10:00:00.000-05:00",{"_type":10,"current":37},"what-s-new-at-stack-overflow-january-2026","What’s new at Stack Overflow: January 2026",{"_createdAt":40,"_id":41,"_rev":42,"_type":43,"_updatedAt":44,"author":45,"body":62,"comments":354,"dateUrl":355,"excerpt":356,"image":357,"legacyBody":360,"product":12,"publishedAt":363,"slug":364,"sponsored":12,"tags":366,"title":385,"visible":354},"2023-05-25T09:37:04Z","wp-post-5080","9HpbCsT2tq0xwozQfloN0t","blogPost","2023-08-30T11:57:44Z",[46],{"_createdAt":47,"_id":48,"_rev":49,"_type":50,"_updatedAt":51,"avatar":52,"employee":57,"name":58,"role":59,"slug":60},"2023-05-23T16:27:18Z","wp-author-109","9HpbCsT2tq0xwozQfloGeh","blogAuthor","2023-08-30T11:55:47Z",{"_type":53,"asset":54},"image",{"_ref":55,"_type":56},"image-a529331b9cad6a739ae7b68fd26e6ef386112386-1024x1024-jpg","reference","former","Abby T. Mars","Director of Community Management - Former",{"current":61},"hairboat",[63,174,183,192,197,216,226,234,250,258,263,282,290,319,327],{"_key":64,"_type":65,"children":66,"markDefs":159,"style":173},"0410b2315b95","block",[67,72,77,81,86,90,95,99,104,108,113,117,122,126,131,135,139,143,147,151,155],{"_key":68,"_type":69,"marks":70,"text":71},"0410b2315b950","span",[],"The Community Team's first and most important job ",{"_key":73,"_type":69,"marks":74,"text":76},"0410b2315b951",[75],"31e93b8a8c02","is to help you, the users",{"_key":78,"_type":69,"marks":79,"text":80},"0410b2315b952",[],". Every day, we hang out on meta sites and in chat, watching to make sure that ",{"_key":82,"_type":69,"marks":83,"text":85},"0410b2315b953",[84],"1c2a59f4f0c7","someone is working on your problems",{"_key":87,"_type":69,"marks":88,"text":89},"0410b2315b954",[],". Until very recently, community managers also fielded each and every request that came through our ",{"_key":91,"_type":69,"marks":92,"text":94},"0410b2315b955",[93],"739deb030b0e","support ticketing system",{"_key":96,"_type":69,"marks":97,"text":98},"0410b2315b956",[],". (And before ",{"_key":100,"_type":69,"marks":101,"text":103},"0410b2315b957",[102],"em","that",{"_key":105,"_type":69,"marks":106,"text":107},"0410b2315b958",[],", Jeff Atwood handled them all. The whole team@ inbox, ",{"_key":109,"_type":69,"marks":110,"text":112},"0410b2315b959",[111],"2af038f280e3","singlehandedly",{"_key":114,"_type":69,"marks":115,"text":116},"0410b2315b9510",[],".) Our approach to customer service via email has changed as the network has grown: we've tried many new processes and tools over the years to help community managers handle team@ efficiently and still have brainpower left over for the rest of their jobs. (If you're curious about it, you can take a look at ",{"_key":118,"_type":69,"marks":119,"text":121},"0410b2315b9511",[120],"7e7f41a4fba2","Jon Ericson's ongoing blog series",{"_key":123,"_type":69,"marks":124,"text":125},"0410b2315b9512",[],".) But still, support tickets stack up and all too often lose out to more pressing issues on the sites themselves; more and more often, we found ourselves struggling to resolve problems as they came in, much less ",{"_key":127,"_type":69,"marks":128,"text":130},"0410b2315b9513",[129],"aa6b5e3e2a21","fix them in two ways",{"_key":132,"_type":69,"marks":133,"text":134},"0410b2315b9514",[],". Some companies respond to this problem by just giving up, hiding support emails and shunting requests into a poorly-monitored forum somewhere. We know this because we've ",{"_key":136,"_type":69,"marks":137,"text":138},"0410b2315b9515",[102],"repeatedly gotten emails",{"_key":140,"_type":69,"marks":141,"text":142},"0410b2315b9516",[]," from members of such sites, from people searching desperately to find ",{"_key":144,"_type":69,"marks":145,"text":146},"0410b2315b9517",[102],"anyone willing to help.",{"_key":148,"_type":69,"marks":149,"text":150},"0410b2315b9518",[]," But we don't believe in treating our users - the people whose patronage we depend on - as annoyances to be brushed off and forgotten. So we decided to double down on our commitment to friendly and efficient user support: we've hired two new staff members to handle email support full-time. And we hired them ",{"_key":152,"_type":69,"marks":153,"text":154},"0410b2315b9519",[102],"from the communities they will be supporting",{"_key":156,"_type":69,"marks":157,"text":158},"0410b2315b9520",[],".",[160,163,165,167,169,171],{"_key":75,"_type":161,"href":162,"reference":12},"link","http:\u002F\u002Fmeta.stackexchange.com\u002Fquestions\u002F99338\u002Fwho-are-the-community-managers-and-what-do-they-do\u002F99341#99341",{"_key":84,"_type":161,"href":164,"reference":12},"http:\u002F\u002Fstackoverflow.com\u002Ferror",{"_key":93,"_type":161,"href":166,"reference":12},"http:\u002F\u002Fstackoverflow.com\u002Fcontact",{"_key":111,"_type":161,"href":168,"reference":12},"http:\u002F\u002Fmeta.stackexchange.com\u002Fquestions\u002F61142\u002Fabout-your-fing-website",{"_key":120,"_type":161,"href":170,"reference":12},"http:\u002F\u002Fjericson.github.io\u002Ftag\u002Fsupport.html",{"_key":129,"_type":161,"href":172,"reference":12},"http:\u002F\u002Fwww.joelonsoftware.com\u002Farticles\u002Fcustomerservice.html","normal",{"_key":175,"_type":65,"children":176,"markDefs":181,"style":182},"4d6225a9fd85",[177],{"_key":178,"_type":69,"marks":179,"text":180},"4d6225a9fd850",[],"Please join me in welcoming our two new Community Growth Operations Specialists",[],"h2",{"_key":184,"_type":65,"children":185,"markDefs":190,"style":191},"12bcd617ba53",[186],{"_key":187,"_type":69,"marks":188,"text":189},"12bcd617ba530",[],"Kyle, aka animuson:",[],"h3",{"_key":193,"_type":53,"alt":194,"asset":195,"markDefs":12},"4774b27f7b7d","profile for animuson",{"_ref":196,"_type":56},"image-aa8005a03669a15c306f6ddaabfbc958067e1b95-208x58-png",{"_key":198,"_type":65,"children":199,"markDefs":213,"style":173},"f5c1140afd2d",[200,204,209],{"_key":201,"_type":69,"marks":202,"text":203},"f5c1140afd2d0",[],"Kyle was ",{"_key":205,"_type":69,"marks":206,"text":208},"f5c1140afd2d1",[207],"f0ff04440edd","an elected moderator on Stack Overflow",{"_key":210,"_type":69,"marks":211,"text":212},"f5c1140afd2d2",[],", spending a significant amount of his time helping out others on the site. Some personal background:",[214],{"_key":207,"_type":161,"href":215,"reference":12},"http:\u002F\u002Fstackoverflow.com\u002Felection\u002F4",{"_key":217,"_type":65,"children":218,"level":223,"listItem":224,"markDefs":225,"style":173},"9a02a15cc35e",[219],{"_key":220,"_type":69,"marks":221,"text":222},"9a02a15cc35e0",[],"He visited Australia for 18 days as a student, which is probably longer than you've ever spent in Australia (unless you live there);",1,"bullet",[],{"_key":227,"_type":65,"children":228,"level":223,"listItem":224,"markDefs":233,"style":173},"a62c0da8affb",[229],{"_key":230,"_type":69,"marks":231,"text":232},"a62c0da8affb0",[],"He plays an obsessive amount (his words) of video games, and has over 100 platinum trophies on the PlayStation Network;",[],{"_key":235,"_type":65,"children":236,"level":223,"listItem":224,"markDefs":249,"style":173},"1ef584d3b3e0",[237,241,245],{"_key":238,"_type":69,"marks":239,"text":240},"1ef584d3b3e00",[],"He previously worked at his county's Election Commission, which is (unintuitively) the most ",{"_key":242,"_type":69,"marks":243,"text":244},"1ef584d3b3e01",[102],"non",{"_key":246,"_type":69,"marks":247,"text":248},"1ef584d3b3e02",[],"-political job one can have.",[],{"_key":251,"_type":65,"children":252,"markDefs":257,"style":191},"9259ea86bcae",[253],{"_key":254,"_type":69,"marks":255,"text":256},"9259ea86bcae0",[],"JNat:",[],{"_key":259,"_type":53,"alt":260,"asset":261,"markDefs":12},"84a5e587f2b2","profile for JNat",{"_ref":262,"_type":56},"image-afaa3d8ea6a21727cd70497b7ea22e941c3bea7e-208x58-png",{"_key":264,"_type":65,"children":265,"markDefs":279,"style":173},"d8d8b2203d9a",[266,270,275],{"_key":267,"_type":69,"marks":268,"text":269},"d8d8b2203d9a0",[],"JNat was ",{"_key":271,"_type":69,"marks":272,"text":274},"d8d8b2203d9a1",[273],"f8eb2430c99d","a pro tempore moderator on Anime & Manga SE",{"_key":276,"_type":69,"marks":277,"text":278},"d8d8b2203d9a2",[],", contributing greatly to the health and growth of that community. Some personal background:",[280],{"_key":273,"_type":161,"href":281,"reference":12},"http:\u002F\u002Fmeta.anime.stackexchange.com\u002Fquestions\u002F339\u002Fmoderator-pro-tem-announcement",{"_key":283,"_type":65,"children":284,"level":223,"listItem":224,"markDefs":289,"style":173},"f6d96836e0ec",[285],{"_key":286,"_type":69,"marks":287,"text":288},"f6d96836e0ec0",[],"He studied Arts in high school and has a masters degree in Architecture and Urbanism, so it should be obvious how he ended up in operations for an internet Q&A community;",[],{"_key":291,"_type":65,"children":292,"level":223,"listItem":224,"markDefs":314,"style":173},"1b84a0971c9f",[293,297,302,306,311],{"_key":294,"_type":69,"marks":295,"text":296},"1b84a0971c9f0",[],"He's Portuguese, so ",{"_key":298,"_type":69,"marks":299,"text":301},"1b84a0971c9f1",[300],"43b013346dff","Gabe",{"_key":303,"_type":69,"marks":304,"text":305},"1b84a0971c9f2",[]," now has some assistance in supporting the needs of ",{"_key":307,"_type":69,"marks":308,"text":310},"1b84a0971c9f3",[309],"9f2bb1f39c99","our Portuguese-speaking members",{"_key":312,"_type":69,"marks":313,"text":158},"1b84a0971c9f4",[],[315,317],{"_key":300,"_type":161,"href":316,"reference":12},"http:\u002F\u002Fblog.stackoverflow.com\u002F2013\u002F08\u002Fintroducing-gabe-the-smiling-community-manager\u002F",{"_key":309,"_type":161,"href":318,"reference":12},"http:\u002F\u002Fpt.stackoverflow.com\u002F",{"_key":320,"_type":65,"children":321,"level":223,"listItem":224,"markDefs":326,"style":173},"8db407be4e04",[322],{"_key":323,"_type":69,"marks":324,"text":325},"8db407be4e040",[],"He credits his love for anime and manga with getting him this awesome new job.",[],{"_key":328,"_type":65,"children":329,"markDefs":351,"style":173},"a54b42b5c2db",[330,334,338,342,347],{"_key":331,"_type":69,"marks":332,"text":333},"a54b42b5c2db0",[],"You might be thinking: \"Wait. ",{"_key":335,"_type":69,"marks":336,"text":337},"a54b42b5c2db1",[102],"Operations Specialists",{"_key":339,"_type":69,"marks":340,"text":341},"a54b42b5c2db2",[],"? I thought they were just handling emails.\" But that would be a waste of their considerable talents. Once JNat and Kyle have tackled team@, there's no telling how many new and efficient ways they'll find to help make our team better at supporting our communities. If ever you find yourself having to ",{"_key":343,"_type":69,"marks":344,"text":346},"a54b42b5c2db3",[345],"bf2dc98b74e9","contact us",{"_key":348,"_type":69,"marks":349,"text":350},"a54b42b5c2db4",[],", it's likely that these brave souls will be fielding your request. Feel free to say hi, or tell them what the best part of your week has been so far!",[352],{"_key":345,"_type":161,"href":353,"reference":12},"http:\u002F\u002Fmeta.stackexchange.com\u002Fcontact",true,"2015\u002F04\u002F22","",{"_type":53,"asset":358},{"_ref":359,"_type":56},"image-49241fa9785225c331d3b5a2dec79194758985eb-800x533-jpg",{"code":361,"language":362},"The Community Team's first and most important job \u003Ca href=\"http:\u002F\u002Fmeta.stackexchange.com\u002Fquestions\u002F99338\u002Fwho-are-the-community-managers-and-what-do-they-do\u002F99341#99341\">is to help you, the users\u003C\u002Fa>. Every day, we hang out on meta sites and in chat, watching to make sure that \u003Ca href=\"http:\u002F\u002Fstackoverflow.com\u002Ferror\">someone is working on your problems\u003C\u002Fa>. Until very recently, community managers also fielded each and every request that came through our \u003Ca href=\"http:\u002F\u002Fstackoverflow.com\u002Fcontact\">support ticketing system\u003C\u002Fa>.\n\n(And before \u003Cem>that\u003C\u002Fem>, Jeff Atwood handled them all. The whole team@ inbox, \u003Ca href=\"http:\u002F\u002Fmeta.stackexchange.com\u002Fquestions\u002F61142\u002Fabout-your-fing-website\">singlehandedly\u003C\u002Fa>.)\n\nOur approach to customer service via email has changed as the network has grown: we've tried many new processes and tools over the years to help community managers handle team@ efficiently and still have brainpower left over for the rest of their jobs. (If you're curious about it, you can take a look at \u003Ca href=\"http:\u002F\u002Fjericson.github.io\u002Ftag\u002Fsupport.html\">Jon Ericson's ongoing blog series\u003C\u002Fa>.) But still, support tickets stack up and all too often lose out to more pressing issues on the sites themselves; more and more often, we found ourselves struggling to resolve problems as they came in, much less \u003Ca href=\"http:\u002F\u002Fwww.joelonsoftware.com\u002Farticles\u002Fcustomerservice.html\">fix them in two ways\u003C\u002Fa>.\n\nSome companies respond to this problem by just giving up, hiding support emails and shunting requests into a poorly-monitored forum somewhere. We know this because we've \u003Cem>repeatedly gotten emails\u003C\u002Fem> from members of such sites, from people searching desperately to find \u003Cem>anyone willing to help.\u003C\u002Fem> But we don't believe in treating our users - the people whose patronage we depend on - as annoyances to be brushed off and forgotten. So we decided to double down on our commitment to friendly and efficient user support: we've hired two new staff members to handle email support full-time. And we hired them \u003Cem>from the communities they will be supporting\u003C\u002Fem>.\n\u003Ch2>Please join me in welcoming our two new Community Growth Operations Specialists\u003C\u002Fh2>\n\u003Ch3>Kyle, aka animuson:\u003C\u002Fh3>\n\u003Ca href=\"http:\u002F\u002Fstackexchange.com\u002Fusers\u002F89201\u002Fanimuson\">\u003Cimg title=\"profile for animuson\" src=\"http:\u002F\u002Fstackoverflow.blog\u002Fwp-content\u002Fuploads\u002F2017\u002F02\u002F89201.png\" alt=\"profile for animuson\" width=\"208\" height=\"58\" \u002F>\u003C\u002Fa>\n\nKyle was \u003Ca href=\"http:\u002F\u002Fstackoverflow.com\u002Felection\u002F4\">an elected moderator on Stack Overflow\u003C\u002Fa>, spending a significant amount of his time helping out others on the site. Some personal background:\n\u003Cul>\n \t\u003Cli>He visited Australia for 18 days as a student, which is probably longer than you've ever spent in Australia (unless you live there);\u003C\u002Fli>\n \t\u003Cli>He plays an obsessive amount (his words) of video games, and has over 100 platinum trophies on the PlayStation Network;\u003C\u002Fli>\n \t\u003Cli>He previously worked at his county's Election Commission, which is (unintuitively) the most \u003Cem>non\u003C\u002Fem>-political job one can have.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>JNat:\u003C\u002Fh3>\n\u003Ca href=\"http:\u002F\u002Fstackexchange.com\u002Fusers\u002F1399708\u002Fjnat\">\u003Cimg title=\"profile for JNat\" src=\"http:\u002F\u002Fstackoverflow.blog\u002Fwp-content\u002Fuploads\u002F2017\u002F02\u002F1399708.png\" alt=\"profile for JNat\" width=\"208\" height=\"58\" \u002F>\u003C\u002Fa>\n\nJNat was \u003Ca href=\"http:\u002F\u002Fmeta.anime.stackexchange.com\u002Fquestions\u002F339\u002Fmoderator-pro-tem-announcement\">a pro tempore moderator on Anime &amp; Manga SE\u003C\u002Fa>, contributing greatly to the health and growth of that community. Some personal background:\n\u003Cul>\n \t\u003Cli>He studied Arts in high school and has a masters degree in Architecture and Urbanism, so it should be obvious how he ended up in operations for an internet Q&amp;A community;\u003C\u002Fli>\n \t\u003Cli>He's Portuguese, so \u003Ca href=\"http:\u002F\u002Fblog.stackoverflow.com\u002F2013\u002F08\u002Fintroducing-gabe-the-smiling-community-manager\u002F\">Gabe\u003C\u002Fa> now has some assistance in supporting the needs of \u003Ca href=\"http:\u002F\u002Fpt.stackoverflow.com\u002F\">our Portuguese-speaking members\u003C\u002Fa>.\u003C\u002Fli>\n \t\u003Cli>He credits his love for anime and manga with getting him this awesome new job.\u003C\u002Fli>\n\u003C\u002Ful>\nYou might be thinking: \"Wait. \u003Cem>Operations Specialists\u003C\u002Fem>? I thought they were just handling emails.\" But that would be a waste of their considerable talents. Once JNat and Kyle have tackled team@, there's no telling how many new and efficient ways they'll find to help make our team better at supporting our communities.\n\nIf ever you find yourself having to \u003Ca href=\"http:\u002F\u002Fmeta.stackexchange.com\u002Fcontact\">contact us\u003C\u002Fa>, it's likely that these brave souls will be fielding your request. Feel free to say hi, or tell them what the best part of your week has been so far!","html","2015-04-22T12:00:00.000Z",{"current":365},"jnat-and-animuson-workin-on-ur-problemz",[367,375,380],{"_createdAt":368,"_id":369,"_rev":370,"_type":371,"_updatedAt":368,"slug":372,"title":374},"2023-05-23T16:43:21Z","wp-tagcat-announcements","9HpbCsT2tq0xwozQfkc4ih","blogTag",{"current":373},"announcements","Announcements",{"_createdAt":368,"_id":376,"_rev":370,"_type":371,"_updatedAt":368,"slug":377,"title":379},"wp-tagcat-community",{"current":378},"community","Community",{"_createdAt":368,"_id":381,"_rev":370,"_type":371,"_updatedAt":368,"slug":382,"title":384},"wp-tagcat-company",{"current":383},"company","Company","JNat and animuson: workin' on ur problemz",[387,393,399,405],{"_id":388,"publishedAt":389,"slug":390,"sponsored":12,"title":392},"76c9771b-34e6-4d98-8641-ecefc711f0ef","2026-07-06T15:23:34.559Z",{"_type":10,"current":391},"when-the-sensor-starts-thinking-snortml-agentic-ai-and-the-evolving-architecture-of-intrusion-detection","When the sensor starts thinking: SnortML, agentic AI, and the evolving architecture of intrusion detection",{"_id":394,"publishedAt":395,"slug":396,"sponsored":12,"title":398},"28e560af-f0aa-4d46-bd90-f435ad604aa7","2026-06-26T14:00:27.102Z",{"_type":10,"current":397},"paging-charity-how-can-engineering-leaders-avoid-becoming-bond-villains","Paging Charity! How can engineering leaders avoid becoming Bond villains?",{"_id":400,"publishedAt":401,"slug":402,"sponsored":12,"title":404},"4b22c2a3-3779-4966-93eb-5230391dbdce","2026-06-23T14:08:58.595Z",{"_type":10,"current":403},"your-ai-shipped-a-backend-that-boots-that-is-the-whole-problem","Your AI shipped a backend that boots. That is the whole problem.",{"_id":406,"publishedAt":407,"slug":408,"sponsored":12,"title":410},"5cf362e1-fe7b-45af-b69c-914731c6a052","2026-06-23T14:00:00.000Z",{"_type":10,"current":409},"the-2026-developer-survey-is-now-open-for-human-developers-only","The 2026 Developer Survey is now open (for human developers only)!",{"data":412,"sourceMap":-1},{"count":413,"lastTimestamp":12},0]