Yearly Archives: 2019

abm September 30, 2019

Why Your Wikis, Instant Messaging and Documentation Databases Don’t Work

We’re three decades into the age of the Web. In that time, a variety of handy tools and strategies have arisen for managing knowledge within organizations. Documentation databases, wikis, and instant messaging are just a few examples. How to build better support and understanding around your company’s proprietary codebase.Download now (pdf) I’m here to tell…
abm September 30, 2019

Why Docs, Wikis, and Chat Clients Are not knowledge management solutions

A lot of times, when organizations think about knowledge transfer and information sharing, they consider the method of posting information. Where information is stored is the foundation of any knowledge management challenge, but it doesn’t solve the problem. How information is organized and consumed is the active part of knowledge management, and arguably the most…
abm September 30, 2019

Hidden and Siloed Knowledge Within Your Organization

Software evolves quickly. Whether it’s being frantically written by a solo entrepreneur at a newly-founded startup or a team of well-funded engineers at a Fortune 500 company, the ability to execute an idea quickly is one of the single most important skills in software development today. Why companies are shifting to Q&A as the new…
Two people review code
code-for-a-living September 30, 2019

How to Make Good Code Reviews Better

I have been doing day-to-day code reviews for over a decade now. The benefits of code reviews are plenty: someone spot checks your work for errors, they get to learn from your solution, and the collaboration helps to improve the organization’s overall approach to tooling and automation. If you’re not currently doing code reviews in…
abm September 27, 2019

Keeping Organizational Knowledge within the Organization

How do you keep sensitive information private? Ask most people that question, and the answers will involve passwords, encryption, firewalls, and the like. To be sure, these are all useful tools for helping to prevent unauthorized access to information. Why companies are shifting to Q&A as the new format for knowledge management.Download now (pdf) Yet…
abm September 27, 2019

Best Practices for Ongoing Knowledge Sharing

Knowledge sharing would be easy if it were a set-it-and-forget-it affair. But the reality is that knowledge is shared on an ongoing basis. Why companies are shifting to Q&A as the new format for knowledge management.Download now (pdf) That should be intuitive, but it is a point that many organizations miss. They implement knowledge management…
abm September 27, 2019

Making Knowledge Management as Agile as the Rest of Your Organization

What does it take to make your organization agile? If you go by the tenets of the “Agile Manifesto“—the seminal document on agility in software development—you’ll find answers that center around making business operations more flexible and scalable. Why companies are shifting to Q&A as the new format for knowledge management.Download now (pdf) One topic…