In this post, we'd like to talk about some of the initiatives that are happening internally at Stack Overflow aimed at addressing and repairing our relationship with our community.
We’re excited to share research highlights about the work we’ve been doing to understand how satisfied people are with Stack Overflow. We’ve been working hard to explore what users like best about Stack Overflow and what their top pain points are, with the goal of improving the overall experience of using the site. To this end, we’ve launched a site satisfaction survey, in which we continually survey users about their experiences using Stack Overflow.
If you work on a product that’s ever benefited from research – whether that’s talking directly to users, analyzing experiment data, or any number of other research methods – you know how indispensable these inputs are for making the right decisions. But how do you decide which methods to use and when? How do you know if you’re spending the right amount of time on research? How do you know when it’s time to change your research methods?