\u003C/figure>\n\u003C!-- /wp:image -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>The results of our “Through the Loop” survey also indicated that stepping away from our Meta sites had negatively affected the community. To get an understanding of how our respondents would like to see us improve, we coded open-ended responses (see: \u003Ca href=\"https://stackoverflow.blog/2020/01/22/the-loop-2-understanding-site-satisfaction-summer-2019/\">this\u003C/a> blog post for more information on that process) to the following question: “What do you find most frustrating or unappealing about using Stack Overflow?” 3,202 survey respondents answered the open-ended question, we randomly selected 350 of those responses to code.\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:image -->\n\u003Cfigure class=\"wp-block-image\">\u003Cimg src=\"https://lh3.googleusercontent.com/cxlumslgKXYs6BkPz7G74QR4e_HuIbnl1ip2Sy-3o3EvkV8NArgA-Sqnv5YAfQIYi4n5M_qMIzLZO6qXDO4G4G0NlE0ZaS4bRLRkvr1S_WFnqW9WBSTq-QWjuVuUBWVVP3zfSq3D\" alt=\"\"/>\u003C/figure>\n\u003C!-- /wp:image -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>In these results, we found data that was different from our monthly Site Satisfaction Survey on Stack Overflow. On an average month, the Site Satisfaction Survey sees about 3% of responses that fall in the “other” category, which is why our encoding standards are usually dependable. In this case, however, there was clearly data that wasn’t parsed by our usual standards. \u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>When we looked into the data, we found most of it (85% of all “other” responses) fell into one of three groups: negative feedback about Stack Overflow company/leadership, concerns around issues happening in the community, and lastly, general community concerns. There was a lot of concern around support and how we communicate with our community. We believe that this survey, as it was presented to the whole network instead of just Stack Overflow, showed heavier participation from Meta users. While our Site Satisfaction Survey represents a more wide selection of user types (by getting a random sampling of anonymous and logged in users on Stack Overflow), the power users that participated in the “Through the Loop” survey are an important input to our decision making process. \u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:heading {\"level\":3} -->\n\u003Ch3>Moving Forward\u003C/h3>\n\u003C!-- /wp:heading -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>All of these things together made it obvious it was time to revisit my decision around how we interact with our Meta sites. \u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>When public figures (the good ones) make the wrong call, it’s admirable when they admit it publicly and share what they are doing to right the wrongs. In response to these learnings, we posted our \u003Ca href=\"https://meta.stackexchange.com/questions/344586/our-commitment-to-responding-to-meta-and-moderators?cb=1\">rededication to supporting our users\u003C/a> on Meta. We also released a new set of internal guidelines aimed at supporting staff who will be interacting with the Community on Meta. While the negative issues that we have encountered in the past have not completely gone away, we are not letting these deter us, and are optimistic that a combination of open communication and adherence to the Code of Conduct can ultimately keep this manageable. We’ll be checking in with you to share how this is going and what we learn from it. We’re not stepping away from our work to make the site more welcoming, or making improvements to Stack Overflow. What we’ve learned is that in order to make it to a more welcoming community it’s important we support and have the support of the people that interact with us on Meta. \u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>I’m grateful that people followed their guts here and challenged our assumptions. If they hadn’t, we might still be in the same place, or making other decisions that go against the best interests of our users. I’m personally looking forward to getting to know more of the users that frequent our Meta sites as we spend more time communicating with them. Recently, I’ve spent time talking to them over chat and in person. It’s been a great experience learning from them and hearing more about their day to day. I’m looking forward to doing that much more. \u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>Please leave all comments and feedback on \u003Ca rel=\"noreferrer noopener\" target=\"_blank\" href=\"https://meta.stackexchange.com/questions/345734/feedback-for-the-loop-march-2020\">this post on MSE\u003C/a>.\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->","html","2020-03-30T14:02:19.000Z",{"current":257},"the-loop-march-2020",[259,267,269,274,276,281],{"_createdAt":260,"_id":261,"_rev":262,"_type":263,"_updatedAt":260,"slug":264,"title":266},"2023-05-23T16:43:21Z","wp-tagcat-announcements","9HpbCsT2tq0xwozQfkc4ih","blogTag",{"current":265},"announcements","Announcements",{"_createdAt":260,"_id":261,"_rev":262,"_type":263,"_updatedAt":260,"slug":268,"title":266},{"current":265},{"_createdAt":260,"_id":270,"_rev":262,"_type":263,"_updatedAt":260,"slug":271,"title":273},"wp-tagcat-stackoverflow",{"current":272},"stackoverflow","Stackoverflow",{"_createdAt":260,"_id":270,"_rev":262,"_type":263,"_updatedAt":260,"slug":275,"title":273},{"current":272},{"_createdAt":260,"_id":277,"_rev":262,"_type":263,"_updatedAt":260,"slug":278,"title":280},"wp-tagcat-the-loop",{"current":279},"the-loop","The Loop",{"_createdAt":260,"_id":277,"_rev":262,"_type":263,"_updatedAt":260,"slug":282,"title":280},{"current":279},"The Loop : March 2020",true,[286,292,298,304],{"_id":287,"publishedAt":288,"slug":289,"sponsored":284,"title":291},"e10457b6-a9f6-4aa9-90f2-d9e04eb77b7c","2025-08-27T04:40:00.000Z",{"_type":10,"current":290},"from-punch-cards-to-prompts-a-history-of-how-software-got-better","From punch cards to prompts: a history of how software got better",{"_id":293,"publishedAt":294,"slug":295,"sponsored":12,"title":297},"65472515-0b62-40d1-8b79-a62bdd2f508a","2025-08-25T16:00:00.000Z",{"_type":10,"current":296},"making-continuous-learning-work-at-work","Making continuous learning work at work",{"_id":299,"publishedAt":300,"slug":301,"sponsored":12,"title":303},"1b0bdf8c-5558-4631-80ca-40cb8e54b571","2025-08-21T14:00:25.054Z",{"_type":10,"current":302},"research-roadmap-update-august-2025","Research roadmap update, August 2025",{"_id":305,"publishedAt":306,"slug":307,"sponsored":12,"title":309},"5ff6f77f-c459-4080-b0fa-4091583af1ac","2025-08-20T14:00:00.000Z",{"_type":10,"current":308},"documents-the-architect-s-programming-language","Documents: The architect’s programming language",{"count":311,"lastTimestamp":12},0,["Reactive",313],{"$sarticleModal":247},["Set"],["ShallowReactive",316],{"sanity-8l3LD03M5k0tYv_Wn5O0wPdTHTmiFVRzYHMhC9TEBL8":-1,"sanity-comment-wp-post-15549-1756379250266":-1},"/2020/03/30/the-loop-march-2020"]