As you go deeper down the rabbit hole building LLM-based applications, you may find that you need to root your LLM responses in your source data. Fine-tuning an LLM with your custom data may get you a generative AI model that understands your particular domain, but it may still be subject to inaccuracies and hallucinations. This has led a lot of organizations to look into retrieval-augmented generation (RAG) to ground LLM responses in specific data and back them up with sources.
With RAG, you create text embeddings of the pieces of data that you want to draw from and retrieve. That allows you to place a piece of the source text within the semantic space that LLMs use to create responses. At the same time, the RAG system can return the source text as well, so that the LLM response is backed by human-created text with a citation.
When it comes to RAG systems, you’ll need to pay special attention to how big the individual pieces of data are. How you divide your data up is called chunking, and it’s more complex than embedding whole documents. This article will take a look at some of the current thinking around chunking data for RAG systems.
Why is chunking important?
The size of the chunked data is going to make a huge difference in what information comes up in a search. When you embed a piece of data, the whole thing is converted into a vector. Include too much in a chunk and the vector loses the ability to be specific to anything it discusses. Include too little and you lose the context of the data.
Don’t just take our word for it; we spoke to Roie Schwaber-Cohen, Staff Developer Advocate at Pinecone, for the podcast, and discussed all things RAG and chunking. Pinecone is one of the leading companies producing vector databases.
“The reason to start thinking about how to break my content into smaller chunks is so that when I retrieve it, it actually hits the correct thing. You're taking a user's query and you're embedding it,” says Schwaber-Cohen. “You are going to compare that with an embedding of your content. If the size of the content that you're embedding is wildly different from the size of the user's query, you're going to have a higher chance of getting a lower similarity score.”
In short, size matters.
But you have to consider both the size of the query and response. As Schwaber-Cohen said, you’ll be matching text chunk vectors with query vectors. But you also need to consider the size of the chunks used as responses. “If I embedded, let's say, a full chapter of content instead of just a page or a paragraph, the vector database is going to find some semantic similarity between the query and that chapter. Now, is all that chapter relevant? Probably not. More importantly, is the LLM going to be able to take the content that you retrieved and the query that the user had and then produce a relevant response out of that? Maybe, maybe not. Maybe there's confounding elements within that content, maybe there aren't confounding elements between that content. It's going to be dependent on the use case.”
If chunking were cut and dried, the industry would have settled on a standard pretty quickly, but the best chunking strategy is dependent on the use case. Fortunately, you’re not just chunking data, vectorizing it, and crossing your fingers. You’ve also got metadata. This can be a link to the original chunk or larger portions of the document, categories and tags, text, or really anything at all. “It's kind of like a JSON blob that you can use to filter out things,” said Schwaber-Cohen. “You can reduce the search space significantly if you're just looking for a particular subset of the data, and you could use that metadata to then link the content that you're using in your response back to the original content.”
Chunking strategies
With these concerns in mind, several common chunking strategies have emerged. The most basic is to chunk text into fixed sizes. This works for fairly homogenous datasets that use content of similar formats and sizes, like news articles or blog posts. It’s the cheapest method in terms of the amount of compute you’ll need, but it doesn’t take into account the context of the content that you’re chunking. That might not matter for your use case, but it might end up mattering a lot.
You could also use random chunk sizes if your dataset is a non-homogenous collection of multiple document types. This approach can potentially capture a wider variety of semantic contexts and topics without relying on the conventions of any given document type. Random chunks are a gamble, though, as you might end up breaking content across sentences and paragraphs, leading to meaningless chunks of text.
For both of these types, you can apply the chunking method over sliding windows; that is, instead of starting new chunks at the end of the previous chunk, new chunks overlap the content of the previous one and contain part of it. This can better capture the context around the edges of each chunk and increase the semantic relevance of your overall system. The tradeoff is that it requires greater storage requirements and can store redundant information, which can require extra processing in searches and make it harder for your RAG system to efficiently pull the right source.
This method won’t work for some content. “I'm not going to have to combine chunks together to make something make sense, and those pieces that actually need to stay together,” said Schwaber-Cohen. “For example, code examples. If you just took a piece of code Markdown and gave it to their recursive text chunker, you would get back broken code. “
A slightly more complicated method pays attention to the content itself, albeit in a naive way. Context-aware chunking splits documents based on punctuation like periods, commas, or paragraph breaks or use markdown or HTML tags if your content contains them. Most text contains these sort of semantic markers that indicate what characters make up a meaningful chunk, so using them makes a lot of sense. You can recursively chunk documents into smaller, overlapping pieces, so that a chapter gets vectorized and linked, but so does each page, paragraph, and sentence it contains.
For example, when we were implementing semantic search on Stack Overflow, we configured our embedding pipeline to consider questions, answers, and comments as discrete semantic chunks. Our Q&A pages are highly structured and have a lot of information built into the structure of the page. Anyone who uses Stack Overflow for Teams can organize their data using that same semantically rich structure.
While context-aware chunking can provide good results, it does require additional pre-processing to segment the text. This can add additional computing requirements that slow down the chunking process. If you’re processing a batch of documents once and then drawing from them forever, that’s no problem. But if your dataset includes documents that may change over time, then this resource requirement can add up.
Then there’s adaptive chunking, which takes the context-aware method to a new level. It chunks based on the content of each document. Many adaptive chunking techniques use machine learning themselves to determine the best size for any given chunk and where they overlap. Obviously, an additional layer of ML here makes this a compute-intensive method, but it can produce highly-tailored and context-aware semantic units.
In general, though, Schwaber-Cohen recommends smaller chunks: "What we found for the most part is that you would have better luck if you're able to create smaller semantically coherent units that correspond to potential user queries."
Figuring out what works best
There are a lot of possible chunking strategies, so figuring out the optimal one for your use case takes a little work. Some say that chunking strategies need to be custom for every document that you process. You can use multiple strategies at the same time. You can apply them recursively over a document. But ultimately, the goal is to store the semantic meaning of a document and its constituent parts in a way that an LLM can retrieve based on query strings.
When you’re testing chunking methods, test the results of your RAG system against sample queries. Rate them with human reviews and with LLM evaluators. When you’ve determined which method consistently performs better, you can further enhance results by filtering results based on the cosine similarity scores.
Whatever method you end up using, chunking is just one part of the generative AI tech puzzle. You’ll need LLMs, vector databases, and storage to make your AI project a success. Most importantly, you’ll need a goal, or your GenAI feature won’t make it past the experimentation phase.