As a global technology leader, Xerox continues to evolve the way the world works. In an era defined by hybrid workplaces and rapid digital transformation, the company recognized a growing challenge: preserving the collective knowledge of engineers and partners spread across continents.
To solve this, Xerox partnered with Stack Overflow to create a modern, centralized system that not only captures expertise but sparks new ideas across the organization.
The challenge: keeping expertise within reach
Xerox Workplace Solutions division manages a global engineering network of more than 400 in-house engineers and 280 contractors. Their mission: deliver high-quality, reliable technology to customers worldwide. But as teams scaled and evolved, valuable institutional knowledge was inaccessible in silos and scattered across emails, shared drives, and disconnected documentation platforms.
This created bottlenecks in collaboration, slowed onboarding, and made it harder for teams to resolve issues efficiently. Xerox needed a way to ensure that critical knowledge remained accessible to everyone, regardless of time zone, project, or role.
The solution: a centralized knowledge hub built on Stack Internal
To address this, Xerox turned to Stack Internal, a familiar, developer-friendly environment for capturing, sharing, and searching institutional knowledge. By integrating the platform into engineers' daily workflows, Xerox built a single source of truth where employees and contractors could easily find answers, contribute solutions, and collaborate seamlessly.
The partnership aligned perfectly with the broader transformation strategy of Xerox: to empower hybrid teams, improve scalability, and accelerate digital growth. Stack Internal provided the foundation for a culture of continuous learning and open collaboration.
The results: knowledge that scales with the business
Within months of implementation, Xerox saw remarkable engagement with their Stack Internal instance, including:
- 1,200+ questions posted with a 97% answer rate
- 800+ articles authored by the engineering community
- 600 users onboarded, with 65% quarterly active user engagement
- Median response time: roughly two hours per question
These results highlight more than just the successful adoption of a new tool; they represent a cultural shift. Engineers are now empowered to seek and share knowledge once buried in silos, reducing bottlenecks and accelerating development cycles. Knowledge is now searchable, reusable, and scalable across the organization.
The cultural impact: from knowledge retention to empowerment
Xerox relied on Stack Internal to be more than a documentation platform. Xerox made it into a strategic enabler. By leveraging Stack Internal to give every engineer a voice, Xerox fostered a collaborative environment that rewards and encourages asking questions. With Stack Internal, junior developers can access insights from senior experts, while leaders reinforce an open, inclusive learning culture.
This cultural evolution reflects the core brand pillars of efficiency, scalability, and digital innovation. It ensures that the company’s engineering excellence continues to power customer success and global leadership.
Looking ahead: continuous innovation together
Building on this success, Xerox is planning deeper integrations between Stack Internal and its Microsoft Teams environment, bringing knowledge directly into everyday workflows. The company is also expanding participation among external partners and contractors to further strengthen its ecosystem of expertise.
For Xerox, the collaboration with Stack Internal is more than a one-off project. Together, our organizations are redefining how global teams share knowledge, solve problems, and forge the future of work.