Who builds it and who runs it? SRE team topologies
Ad-hoc SRE principles can get you on the right track, but if you want to sustain it long term, you'll need organizational structure.
“This should never happen. If it does, call the developers.”
If there is one thing developers like less than writing documentation, it's responding to unnecessary escalations.
Thomas A. Limoncelli
Site Reliability Engineering Manager
Who owns this outage? Building intelligent escalation chains for modern SRE
Before your organization can resolve an issue, it has to figure out who is on deck to respond.
Ben Popper
Director of Content