\u003C/figure>\n\u003C!-- /wp:image -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>That was when something became crystal clear: my coworkers hadn’t become monsters, they were still the kind and caring people I thought they were. The monster in this case is not one person, it was created when lots of people, even with great intentions, publicly disagreed with you at the same time. Even kind feedback can come off as caustic and mean when there is a mob of people behind it. No matter how nicely they say it, when a large group of people you really respect publicly challenge something you’ve done it can feel like a personal attack. \u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>When I realized this, some of the confusion I had seen about unwelcomeness on Stack Overflow started to make sense. In our developer survey results we read things like this:\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:list -->\n\u003Cul>\u003Cli>\u003Cstrong>“\u003C/strong>\u003Cem>Caustic community for new users. There is no excuse for not being kind!\u003C/em>” - 6 years coding\u003C/li>\u003Cli>\u003Cstrong>“\u003C/strong>\u003Cem>It feels too scary and unaccessible for new developers\u003C/em>” - 3 years coding\u003C/li>\u003Cli>\u003Cstrong>“\u003C/strong>\u003Cem>P\u003C/em>\u003Cem>eople could be less brutal\u003C/em>” - 6 years coding\u003C/li>\u003Cli>\u003Cstrong>“\u003C/strong>\u003Cem>The attitude is not beginner friendly. Askers are expected to have done a lot of research before asking a question (re: both question format and content), even if they are completely new to the community or topic. Not everyone can understand or even know to look for documentation when they're completely new to programming.”\u003C/em> - 12 years coding experience \u003Cbr>\u003Cbr>\u003C/li>\u003C/ul>\n\u003C!-- /wp:list -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>However, when our more experienced users hear this feedback they ask us to provide them with definitive examples of WHERE EXACTLY people are being unfriendly? There isn’t a lot of name calling or anger, why are they being accused of being unfriendly?\u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>People tell us they are afraid to participate because of how mean their peers can be. The way the system is currently built, when you ask a question that could use some editing or is a duplicate, a bunch of people come out of the woodwork to tell you you’ve done something wrong.\u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:image -->\n\u003Cfigure class=\"wp-block-image\">\u003Cimg src=\"https://lh3.googleusercontent.com/avINNb1_Dg2h6QfDRJOpnWVFWuokOdxXr_6t97G2jiy-LCbxSrBT8uP5Vs8rWacOnr2za8uPjAhGddAXkMWjipaNOMugKdYv34TtH2PtZ0veQ1S61-QhwaRBLkMjqPLNLaFr8tg\" alt=\"\"/>\u003C/figure>\n\u003C!-- /wp:image -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>They could say it in the most neutral possible way, but no matter how you approach it, a dozen people pointing out your errors feels terrible. Not only does it feel terrible, but it can also be not beneficial for overall content quality, not to mention an ineffective way to get someone to improve their question. There is also a big yellow box that gives you the names of engineers that voted your question closed or deleted. That in itself can feel really bad especially as our high rep users skew toward more experienced and respected engineers.\u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>On one hand, our more experienced power users tell us they feel called out for being unfriendly even when they are just trying to be helpful; on the other, our newer users and people that don’t participate tell us they think Stack Overflow is scary and they are afraid of judgement. In the past, we’ve prioritized getting rid of unfriendly comments. We’ve seen \u003Ca href=\"https://meta.stackoverflow.com/questions/367768/was-there-an-uptick-in-comment-flags-after-the-be-nicer-blog-post/367769#367769\">improvements\u003C/a>\u003Ca href=\"https://meta.stackoverflow.com/questions/373801/when-is-a-comment-hostile-or-unfriendly-educating-newer-users-how-to-flag-comm/373929#373929\"> there\u003C/a>, but we still hear people feel targeted even when there aren’t unfriendly comments. This problem is on us and it’s because of how we designed the question asking and closing process. People are using the product as it was designed and as a result people feel called out or, even worse, discouraged from ever asking a question again. \u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>Over the next few quarters, we’re going to be taking a step back and re-evaluating how we deliver feedback to users about their questions. We want to make sure people are getting necessary feedback without feeling called out or publicly embarrassed. We will be working on new paths to improve content quality and reduce friction between people. Our goal is to have the question asking process be painless and beneficial for new users and Stack Overflow veterans alike. \u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:block {\"ref\":17978} /-->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>By improving the way people give each other feedback, we can improve question quality without putting the burden on our users to police the website. We will empower our long time users to become mentors and teachers in order to bring the spirit of Stack Overflow back to what it was in the beginning, a place where people come to share and learn. By thinking hard about how we give feedback, we'll help people learn instead of driving them away. We'll get more people involved \u003Cstrong>and\u003C/strong> improve question quality.\u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>Myself and the community team are really excited to improve the experience that all levels of coders have on Stack Overflow, from new users that are learning front-end for the first time to our respected moderators who have been coding for 20+ years. We all have ideas on how to make the system better. The great news is we have experienced researchers, data scientists, and an amazing product manager that will be gathering feedback from us, the community, and many other places and partners to make educated decisions about solutions. \u003Cbr>\u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->\n\n\u003C!-- wp:paragraph -->\n\u003Cp>We think the world of our community, and are excited to hear what you think of improvements as we make them. We’ll make sure, as always, to keep you posted. \u003Cbr>\u003C/p>\n\u003C!-- /wp:paragraph -->","html","2019-07-18T16:02:44.000Z",{"current":360},"building-community-inclusivity-stack-overflow",[362,370,372,377,379,384,389,394,399],{"_createdAt":363,"_id":364,"_rev":365,"_type":366,"_updatedAt":363,"slug":367,"title":369},"2023-05-23T16:43:21Z","wp-tagcat-bulletin","9HpbCsT2tq0xwozQfkc4ih","blogTag",{"current":368},"bulletin","Bulletin",{"_createdAt":363,"_id":364,"_rev":365,"_type":366,"_updatedAt":363,"slug":371,"title":369},{"current":368},{"_createdAt":363,"_id":373,"_rev":365,"_type":366,"_updatedAt":363,"slug":374,"title":376},"wp-tagcat-community",{"current":375},"community","Community",{"_createdAt":363,"_id":373,"_rev":365,"_type":366,"_updatedAt":363,"slug":378,"title":376},{"current":375},{"_createdAt":363,"_id":380,"_rev":365,"_type":366,"_updatedAt":363,"slug":381,"title":383},"wp-tagcat-diversity",{"current":382},"diversity","Diversity",{"_createdAt":363,"_id":385,"_rev":365,"_type":366,"_updatedAt":363,"slug":386,"title":388},"wp-tagcat-public-qa",{"current":387},"public-qa","public Q&A",{"_createdAt":363,"_id":390,"_rev":365,"_type":366,"_updatedAt":363,"slug":391,"title":393},"wp-tagcat-stackoverflow",{"current":392},"stackoverflow","Stackoverflow",{"_createdAt":363,"_id":395,"_rev":365,"_type":366,"_updatedAt":363,"slug":396,"title":398},"wp-tagcat-uncategorized",{"current":397},"uncategorized","Uncategorized",{"_createdAt":363,"_id":400,"_rev":365,"_type":366,"_updatedAt":363,"slug":401,"title":403},"wp-tagcat-user-experience",{"current":402},"user-experience","user experience","What a very bad day at work taught me about building Stack Overflow’s community",[406,412,418,424],{"_id":407,"publishedAt":408,"slug":409,"sponsored":12,"title":411},"65472515-0b62-40d1-8b79-a62bdd2f508a","2025-08-25T16:00:00.000Z",{"_type":10,"current":410},"making-continuous-learning-work-at-work","Making continuous learning work at work",{"_id":413,"publishedAt":414,"slug":415,"sponsored":12,"title":417},"1b0bdf8c-5558-4631-80ca-40cb8e54b571","2025-08-21T14:00:25.054Z",{"_type":10,"current":416},"research-roadmap-update-august-2025","Research roadmap update, August 2025",{"_id":419,"publishedAt":420,"slug":421,"sponsored":12,"title":423},"5ff6f77f-c459-4080-b0fa-4091583af1ac","2025-08-20T14:00:00.000Z",{"_type":10,"current":422},"documents-the-architect-s-programming-language","Documents: The architect’s programming language",{"_id":16,"publishedAt":17,"slug":425,"sponsored":12,"title":20},{"_type":10,"current":19},{"count":427,"lastTimestamp":428},253,"2025-05-27T14:52:00Z",["Reactive",430],{"$sarticleModal":354},["Set"],["ShallowReactive",433],{"sanity-dn6XZjhy27sx0tMiczwA6zsk9pMhY6AsdtYGRAG4wxw":-1,"sanity-comment-wp-post-11626-1756250571015":-1},"/2019/07/18/building-community-inclusivity-stack-overflow"]