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the-loop April 16, 2020

The Loop: Feedback Frameworks

After speaking with subject matter experts, we decided to take a step back. In this post, we list and organize our methods of feedback into a matrix. The goal is to offer a clear framework to follow and to identify areas that could use bolstering with alternative methods.
Avatar for Sara Chipps
Director of Product, Community - Former
the-loop January 22, 2020

The Loop #2: Understanding Site Satisfaction, Summer 2019

We’re excited to share research highlights about the work we’ve been doing to understand how satisfied people are with Stack Overflow. We’ve been working hard to explore what users like best about Stack Overflow and what their top pain points are, with the goal of improving the overall experience of using the site. To this end, we’ve launched a site satisfaction survey, in which we continually survey users about their experiences using Stack Overflow.
code-for-a-living November 7, 2019

Looking to understand which API is best for a certain task? A new study uses Stack Overflow data to rank them

But if you could collect and analyze the opinions posted within the comments and questions, you could start to get a bead on the aggregate sentiment, sort of a Yelp for technology. That’s just what Gias Uddin, now a Senior Data Scientist at the Bank of Canada, looked at for his PhD thesis at McGill University. Along with his PhD supervisor, Foutse Khomh, Associate Professor at Polytechnique Montréal, determined a method to mine opinions on APIs and libraries from questions and comments posted on Stack Overflow.
code-for-a-living July 30, 2019

Find Help Online Mindfully — and Effectively!

Here’s a situation that might sound familiar: you’re in the middle of a project, and you realize you’re tackling a problem you haven’t seen before. Perhaps your search function query is returning too many results, which is slowing down your website. You figure you shouldn’t display the data all at once, and you’ve heard about…
Avatar for Max Pekarsky
Software Engineer